Every support ticket is analyzed in seconds. AI drafts the response, searches your documentation, and prepares bug reports, then a human approves every reply before it reaches your customer. Run AppsResolve yourself, or let ND SOFT manage support for you.
Now onboarding a small number of SaaS teams. Book a discovery call to see if it's a fit.
Customer reset their password but still can't sign in, most likely a cached session. Draft gives hard-refresh, incognito, and cache-clear steps in order.
AI writes the first draft. A human makes sure it never sounds AI-generated.
Every reply is written to read like a person typed it, then reviewed by a specialist before it reaches your customer.
The same path runs on every request, so nothing routine reaches a customer without a human in control.
One platform, one AI pipeline. The only difference is who reviews the AI drafts before they reach your customers, your own team or ours. You can start with one and switch later without losing any tickets, history, or knowledge base.
Perfect for companies with an existing support team.
Perfect for companies that don't want to hire another application support engineer.
AI processes every ticket the moment it arrives. A human stays in control of the conversations that matter.
Every ticket arrives categorized, prioritized, summarized, and drafted, sorted by confidence.
No reply is ever sent automatically. A person approves or edits every response, so it reads like a human wrote it, never a bot.
Turn a messy thread into a structured report, with repro steps, environment, and severity.
Answers grounded in your own docs and past tickets, so replies stay accurate and on-brand.
Customers email like always. It becomes a ticket, and replies thread straight back.
Every ticket arrives summarized, categorized, prioritized, and ready for approval, sorted by how much attention it needs. Green is ready to send, yellow needs a look, red needs you.
A representative view of the operator console. Sample tickets shown for illustration.
Add one line of code to your customer's site and they get a support button. When someone uses it, a fully processed ticket is waiting for you seconds later.
CSV export returns an empty file while PDF export works, most likely a server-side export bug. Reported on Chrome / Windows.
<script src="https://www.ndsoft.dev/widget.js" data-appsresolve-client="YOUR_ID" defer></script>A representative example. The widget is live today; sample ticket shown for illustration.
Because a reply your customer actually receives needs more than a generic model. Here's the difference.
Prefer we run it for you? Managed application support, delivered as a service.
AI handles routine requests instantly while we review the conversations that matter.
Real application support when customers report technical issues, triaged fast.
Handle more tickets without immediately expanding your support team.
A growing knowledge base gives common issues faster, consistent answers.
Hands-on experience supporting production systems, APIs, SaaS platforms, and enterprise applications, not a generic AI wrapper.
Experience built supporting production systems at companies including:
Prior employers, shown as professional background. Not customers or endorsements.
Every plan includes the core AppsResolve workflow. Upgrade when your support volume, team, or reporting needs grow.
Best for solo founders and small SaaS teams.
Best for growing SaaS teams.
Best for scaling SaaS companies.
An AI-processed ticket is a support request where AppsResolve analyzes the message, summarizes it, drafts a reply, scores confidence, generates a bug report, or performs another AI action. Manual viewing and manual replies don't count toward the limit.
An AI-processed ticket is a support request where AppsResolve uses AI to analyze, summarize, draft a reply, score confidence, generate a bug report, or create support intelligence. Your monthly allowance is based on these.
No. Only tickets processed by AI count toward your AI-processed ticket allowance. Manual viewing and manual replies don't count.
You can still view tickets and reply manually. Additional AI processing pauses until your billing cycle renews or you upgrade.
No. Starter includes one support inbox and one website widget. Higher plans include more intake channels.
Your team does. AppsResolve drafts the response, scores its confidence, and queues it for review, but your team reviews and sends every reply and stays in control.
No. Replies require human approval. AI prepares the response and a person approves it before it reaches your customer. A future auto-send feature would only ever apply if you explicitly enable it.
Scale includes 3,000 AI-processed tickets per month. If you need more than that, contact us and we'll talk through your volume and workflow.
No. AI drafts replies, but a human reviews and approves every one before it reaches your customer. Nothing is sent automatically.
No. Every reply is written to read like a person typed it, and a human reviews it before it goes out. You get AI speed with a human voice.
An application support specialist with 15 years in technical support and 8 in application support, supporting production systems, APIs, and SaaS products.
We're onboarding a small number of SaaS teams first. Book a discovery call and we'll talk through your support setup and whether it's a fit.
We're onboarding a small number of SaaS teams. Book a discovery call and we'll show you the console with your kind of tickets.
Book a discovery call