AI application support that answers from your site and keeps people in control
Learn a public website, answer customer questions from approved knowledge, escalate exceptions into tickets, and keep a person responsible for email replies and published answers.
Fictional review workspace. Source attribution stays beside the draft so a person can verify the answer before sending.
A website agent with a support desk behind it
AppsResolve is designed for application support, where a plausible answer is not enough. Visitors can ask the website agent first. Known questions are answered from crawled pages and approved Q&A. Unknown questions and email requests become tickets with sources attached so a person can review, edit, and send.
Grounded in product knowledge
The workflow searches your approved articles and response instructions for context that matches the customer's question. Source references remain visible beside the prepared draft so a reviewer can verify what the answer is based on.
- Approved knowledge-base retrieval
- Product-specific tone and response instructions
- Conversation context from the existing ticket thread
- Missing-knowledge signals when the available guidance is weak
Confidence changes the review path
Routine, well-supported questions can be prepared for a quick review. Low-confidence, urgent, or technically ambiguous tickets receive more attention. The score is a review signal, not permission for the system to send automatically.
Designed for technical SaaS questions
The system supports the recurring work behind login failures, billing questions, configuration problems, data exports, API behavior, integrations, and product errors. Technical threads can be turned into structured developer escalations when support guidance is not enough.
Put an AI support agent on your website without giving up human control
The agent answers from approved knowledge. Unknown questions become tickets. Suggested knowledge never publishes itself.