Free
Try the complete AI support loop without a credit card.
$0 / month
- 20 AI resolutions per month
- 1 website, 50 indexed pages, manual Q&A
- 1 team member
- Basic usage and conversation counts
Current pricing
Start free, then add AI resolution capacity
Free includes 20 AI resolutions each month with no credit card. Paid plans add crawling, learned knowledge, email support, and higher volume. Managed application support is scoped separately.
Plan recommendation
Start with expected conversation volume
The selector recommends a self-service starting point or directs managed requests to a scope review. It never creates an automated managed quote.
AI resolutions reset monthly, including annual subscriptions.
Starter
For founders putting an AI support agent on one website.
$19 / month
- 75 AI resolutions per month
- 1 website, 500 indexed pages, documents, learned knowledge
- 3 team members
- Basic conversation analytics
Growth
For teams that want email support and knowledge-gap detection.
$69 / month
- 300 AI resolutions per month
- 3 websites, 2,500 indexed pages, clustering and conflict review
- 10 team members
- Advanced conversation analytics and knowledge gaps
Business
For established support operations that need more agents and reporting.
$149 / month
- 1,000 AI resolutions per month
- 10 websites, 10,000 indexed pages
- 25 team members
- Advanced reporting and team analytics
Enterprise
Custom resolution volume, onboarding, and security review when those capabilities are actually available.
Custom
- Contact us for scope
- SSO, audit logs, and data residency are not currently offered as live features
What is an AI resolution?
An AI resolution is a customer conversation that AppsResolve successfully handles without needing a human agent. Multiple questions during the same continuous conversation still count as one resolution. Conversations that require human escalation are not counted as AI resolutions.
AI resolutions reset monthly, including annual subscriptions, and do not roll over. Extra packs are never purchased unless an owner enables auto-refill. An AI resolution is a customer conversation that AppsResolve successfully handles without needing a human agent. Multiple questions during the same continuous conversation still count as one resolution. Conversations that require human escalation are not counted as AI resolutions.
Exact comparison
Compare the current self-service limits
Where the current release has no plan-specific enforcement, the table says so instead of using an unlimited claim.
| Capability | Free | Starter | GrowthMost popular | Business |
|---|---|---|---|---|
| AI resolutions / month | 20 | 75 | 300 | 1,000 |
| Support inboxes | Ticket escalation included | Ticket escalation included | Email forwarding and ticket escalation | Email forwarding and ticket escalation |
| Website widgets | 1 website widget | 1 website widget | 3 website widgets | 10 website widgets |
| AI agents | 1 AI agent | 1 AI agent | 3 AI agents | 10 AI agents |
| Knowledge sources | 1 website, 50 indexed pages, manual Q&A | 1 website, 500 indexed pages, documents, learned knowledge | 3 websites, 2,500 indexed pages, clustering and conflict review | 10 websites, 10,000 indexed pages |
| Team members | 1 team member | 3 team members | 10 team members | 25 team members |
| Reporting | Basic usage and conversation counts | Basic conversation analytics | Advanced conversation analytics and knowledge gaps | Advanced reporting and team analytics |
| Ticket history | Retained while the account is active | Retained while the account is active | Retained while the account is active | Retained while the account is active |
| Response instructions | 1 organization instruction set | 1 organization instruction set | 1 organization instruction set | 1 organization instruction set |
| Routing | Website widget and ticket escalation | Website widget, human takeover, and tickets | Widget, email, human takeover, and tickets | Widget, email, human takeover, tickets, and webhooks |
| Bug reports | Not included | Included | Included | Included |
| Onboarding | Enter a website and build an AI agent | Self-guided website crawl | Guided configuration review | Priority configuration review |
| Support | Community and email | Email support | Priority email support | Priority support |
| At the included allowance | 20 AI resolutions each billing month. The widget stays available for contact collection and tickets after the AI allowance is used. | 75 AI resolutions each billing month, including annual subscriptions. Optional 50-resolution packs are never purchased unless auto-refill is enabled. | 300 AI resolutions each billing month, including annual subscriptions. Optional refill packs stay off until an owner enables them. | 1,000 AI resolutions each billing month, including annual subscriptions. |
Current published pricing. Existing subscriptions will receive advance notice of pricing changes.
Custom managed support
Managed support is scoped to your product and queue
Technical support workloads vary considerably. A company receiving routine login and billing questions may require a very different level of work from a company handling APIs, integrations, logs, reproduction steps, and production incidents. For that reason, managed application support is quoted after reviewing the actual scope.
Managed support may include
- Review and sending of customer responses
- Routine support handling
- Technical issue triage
- Follow-up questions and diagnostic collection
- Bug reproduction when access and instructions are available
- Structured developer escalations
- Knowledge-base recommendations
- Recurring-issue reporting
- Defined weekday coverage
- Agreed escalation procedures
Scope is based on
- Ticket volume
- Average complexity
- Products and environments covered
- Required support channels
- Coverage hours and time zone
- Response expectations
- Access needed
- Incident responsibilities
- Meetings and reporting
Managed access is limited to the systems and information required for the agreed support scope. Data handling, permissions, retention, and escalation procedures are reviewed during onboarding. Review security details.
Plan behavior
Know exactly what is counted
What is included in the Free plan?
Free is $0 and includes 20 AI resolutions each month, one AI agent, one website, 50 indexed pages, and ticket escalation. No credit card is required.
What is an AI resolution?
An AI resolution is a customer conversation that AppsResolve successfully handles without needing a human agent. Multiple questions during the same continuous conversation still count as one resolution. Conversations that require human escalation are not counted as AI resolutions.
Does the website agent answer customers?
Yes, from approved knowledge. If it cannot ground the answer, it offers a ticket. Email and ticket replies still require a person to send.
Do unused resolutions roll over?
No. Included AI resolutions reset each billing month and do not roll over. Annual subscriptions are billed yearly and still receive their monthly resolution allowance each month.
Are extra resolutions charged automatically?
No. Auto-refill is off unless an account owner turns it on. Optional packs are 50 additional AI resolutions for $10, with a monthly extra-spend cap you choose.
What happens when the AI allowance is used?
The website widget stays available. AI answering pauses, and visitors can still send a question to the support team as a ticket.
Can I upgrade during the month?
An unsubscribed organization owner can choose a plan from Billing and complete secure Stripe Checkout. Existing subscribers use the Stripe billing portal for the account-management actions enabled in the configured portal.
How is managed support priced?
Managed support is priced after reviewing the expected workload and responsibilities. The proposal considers ticket volume, technical complexity, products covered, support hours, access requirements, response expectations, and escalation procedures.
Why is managed pricing not listed as a fixed package?
Technical support work varies significantly. Scoping the service first prevents a team from paying for the wrong level of coverage.
Are there onboarding or setup fees?
There is no standard self-service setup fee. Any managed onboarding charge is disclosed in the written proposal before work begins.
Can self-service plans be canceled at any time?
Yes. Self-service subscriptions can be canceled through billing controls. Access and processing follow the paid billing period and checkout terms.