Starter
For small SaaS teams organizing a technical support queue.
$79 / month
- 300 AI-processed tickets per month
- Queue, category, confidence, and usage reporting
- Self-guided setup
- Included
Current monthly pricing
Start with the support volume you have today
Self-service plans keep your team in the reviewer seat. Managed application support is scoped after reviewing the work and responsibilities involved.
Plan recommendation
Start with volume, reviewers, and operating ownership
The selector recommends a self-service starting point or directs managed requests to a scope review. It never creates an automated managed quote.
Growth
For growing SaaS teams with a busier technical queue.
$249 / month
- 1,000 AI-processed tickets per month
- Queue, category, confidence, usage, and knowledge-gap reporting
- Guided configuration review
- Included
Scale
For established SaaS teams that need more monthly processing capacity.
$599 / month
- 3,000 AI-processed tickets per month
- Full current reporting and export by request
- Priority configuration review
- Included
Exact comparison
Compare the current self-service limits
Where the current release has no plan-specific enforcement, the table says so instead of using an unlimited claim.
| Capability | Starter | GrowthMost popular | Scale |
|---|---|---|---|
| AI-processed requests | 300 | 1,000 | 3,000 |
| Support inboxes | 1 organization inbox | 1 organization inbox | 1 organization inbox |
| Website widgets | 1 website widget | 1 website widget | 1 website widget |
| Product workspaces | 1 product workspace | 1 product workspace | 1 product workspace |
| Knowledge sources | No plan-specific limit in the current release | No plan-specific limit in the current release | No plan-specific limit in the current release |
| Team members | No plan-specific limit in the current release | No plan-specific limit in the current release | No plan-specific limit in the current release |
| Reporting | Queue, category, confidence, and usage reporting | Queue, category, confidence, usage, and knowledge-gap reporting | Full current reporting and export by request |
| Ticket history | Retained while the account is active | Retained while the account is active | Retained while the account is active |
| Response instructions | 1 organization instruction set | 1 organization instruction set | 1 organization instruction set |
| Routing | Organization and channel routing | Organization and channel routing | Organization and channel routing |
| Bug reports | Included | Included | Included |
| Onboarding | Self-guided setup | Guided configuration review | Priority configuration review |
| Support | Email support | Priority email support | Priority email support |
| At the monthly limit | No automatic overage charge. New automatic processing pauses at the limit. | No automatic overage charge. New automatic processing pauses at the limit. | No automatic overage charge. New automatic processing pauses at the limit. |
Current monthly pricing. Existing subscriptions will receive advance notice of pricing changes.
Custom managed support
Managed support is scoped to your product and queue
Technical support workloads vary considerably. A company receiving routine login and billing questions may require a very different level of work from a company handling APIs, integrations, logs, reproduction steps, and production incidents. For that reason, managed application support is quoted after reviewing the actual scope.
Managed support may include
- Review and sending of customer responses
- Routine support handling
- Technical issue triage
- Follow-up questions and diagnostic collection
- Bug reproduction when access and instructions are available
- Structured developer escalations
- Knowledge-base recommendations
- Recurring-issue reporting
- Defined weekday coverage
- Agreed escalation procedures
Scope is based on
- Ticket volume
- Average complexity
- Products and environments covered
- Required support channels
- Coverage hours and time zone
- Response expectations
- Access needed
- Incident responsibilities
- Meetings and reporting
Managed access is limited to the systems and information required for the agreed support scope. Data handling, permissions, retention, and escalation procedures are reviewed during onboarding. Review security details.
Plan behavior
Know exactly what is counted
What counts as an AI-processed ticket?
The meter increases after a successful automatic AI-processing run for an inbound customer message. The run prepares the analysis and draft. Failed, blocked, and manual-only work does not count.
Do reopened tickets count again?
Yes, if a new inbound message triggers another successful automatic processing run. Reopening or viewing a ticket without processing a new inbound message does not count.
Do multiple messages in one thread count separately?
Yes. Each inbound message that completes a new automatic processing run counts once. Reviewer edits and on-demand regeneration do not add another processed-request count.
Do manually handled tickets count?
No. Reading, editing, writing a manual reply, approving, escalating, or generating a bug report does not increment the processed-request meter.
What happens at the monthly limit?
New automatic AI processing pauses. Existing tickets, history, and manual work remain available.
Are overages charged automatically?
No. AppsResolve does not automatically add an overage charge to the published plans.
Can I upgrade during the month?
Yes. An upgrade can restore processing capacity after the billing update is confirmed.
Do unused requests roll over?
No. The allowance resets with the next Stripe-authoritative billing cycle.
Are deleted or spam tickets counted?
A message counts only after successful automatic AI processing. A message stopped before that point does not count. Deleting a processed ticket later does not reverse recorded usage.
Are pilot tickets included?
Pilot volume is defined in the pilot scope. It does not automatically reduce a later paid-plan allowance unless the written pilot terms say otherwise.
Can self-service plans be canceled at any time?
Yes. Self-service subscriptions can be canceled through billing controls. Access and processing follow the paid billing period and checkout terms.
How is managed support priced?
Managed support is priced after reviewing the expected workload and responsibilities. The proposal considers ticket volume, technical complexity, products covered, support hours, access requirements, response expectations, and escalation procedures.
Why is managed pricing not listed as a fixed package?
Technical support work varies significantly. Scoping the service first prevents a team from paying for the wrong level of coverage.
Are there onboarding or setup fees?
There is no standard self-service setup fee. Any managed onboarding charge is disclosed in the written proposal before work begins.