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Managed application support

Managed application support for growing SaaS teams

Get hands-on help reviewing customer requests, triaging technical issues, preparing accurate responses, and escalating developer-ready problems without immediately adding another full-time application support hire.

Discuss managed supportSee what is included
Ideal customer

Managed support may be a fit when

Common reasons teams ask for help

  • Founders are still handling most customer support
  • Engineers are repeatedly interrupted by routine questions
  • The company needs technical support but cannot justify a full-time hire
  • Existing support staff need help with technical investigations
  • The knowledge base is incomplete or outdated
  • Developer escalations are missing useful information
  • Ticket volume is growing faster than support headcount
Clear operating boundary

Know what is owned before the first customer reply

What AppsResolve can help own

  • Reviewing AI-prepared responses
  • Sending approved routine replies
  • Investigating common technical issues
  • Requesting missing information
  • Preparing developer-ready reports
  • Identifying recurring product issues
  • Recommending knowledge-base updates
  • Providing support activity summaries

What remains with the customer

  • Engineering fixes
  • Product decisions
  • Legal decisions
  • Security-incident ownership
  • Refund approval unless explicitly authorized
  • Production access outside the agreed scope
  • Actions requiring company authority
  • Systems not included during onboarding

Defined during onboarding

  • Covered products
  • Covered support channels
  • Business hours
  • Response targets
  • Escalation contacts
  • Incident procedures
  • Approved actions
  • Restricted actions
  • Customer-facing tone
  • Access permissions
  • Reporting frequency
Custom pricing

Managed support uses custom pricing based on the agreed scope

After reviewing your ticket volume, complexity, products, coverage needs, and escalation workflow, we will provide a clear monthly proposal.

Managed access is limited to the systems and information required for the agreed support scope. Data handling, permissions, retention, and escalation procedures are reviewed during onboarding. Review security details.

The proposal defines:
  • Work included and excluded
  • Products and channels covered
  • Support hours and response targets
  • Access and restricted actions
  • Escalation and incident responsibilities
  • Reporting cadence and monthly price
Discuss managed support
Support review

Review your current support workflow

In this 30-minute call, you will meet the AppsResolve founder to discuss ticket volume, common issue types, current tools, coverage needs, escalation process, and whether managed AppsResolve support is a good fit.

What to prepare

  • Approximate monthly ticket volume
  • Main support channels and issue types
  • Products and environments requiring coverage
  • Current support ownership and tools
  • Required hours, response targets, and escalation contacts

After the call, we will provide the recommended next step, request any missing scope details, or explain clearly when the service is not a fit.

Discuss your support queue

Complete the qualification form first. We will review the workflow and email you with next steps. If a scheduling link is available, it appears as an optional action after submission.

Main ticket categories

We use this information only to respond to your request. See our privacy policy.

Put AI on the support queue without taking people out of the process

Use AppsResolve with your existing team, or discuss a managed support scope with ND SOFT.

Request a pilotDiscuss managed support