Ask the AI agent
Visitors can ask questions in the widget. AppsResolve answers from crawled pages and approved knowledge, and refuses to invent policies or procedures.
In-app support widget
An in-app support widget built for SaaS support
Let customers ask an AI agent trained on your site, search approved help, or send a structured support request without leaving your product.
Answers from approved knowledge. A real support ticket when the agent cannot solve it.
Sample Northstar setup. The widget is configured during onboarding and verified before live customer traffic.
What it does
A focused path from customer question to reviewed answer
Search inside the product
Customers can also search and read approved knowledge-base articles inside the widget instead of opening a separate help site.
Escalate into tickets
Unknown questions collect contact details and become tenant-scoped tickets. Email replies still require a person to send.
How it works
One reviewable workflow
Each step preserves the customer request, organization, evidence, and human decision.
Learn the site
Crawl public pages and add approved Q&A so the agent has sources to cite.
Install
Add the AppsResolve script to the product or website where customers should be able to ask for help.
Answer or refuse
The agent answers from approved knowledge or says it does not know.
Escalate
Unresolved questions become tickets with the chat, sources, and reason for handoff.
Improve coverage
Resolved work can suggest reusable answers. A person approves them before they become searchable.
Keep help close to the point of confusion
A customer who is already inside your SaaS product should not have to hunt through a marketing site, find an email address, and restate where they became stuck. The AppsResolve widget gives them one support entry point: ask the agent, search help, or send a ticket.
Use one approved knowledge source
Widget answers, article views, and ticket drafts use the same published knowledge. Updating an approved article improves both the agent and the reviewer instead of leaving separate copies to drift.
- Ask AI from crawled pages and approved Q&A
- Search published help articles
- Pin useful popular topics
- Escalate with the conversation attached
Turn unresolved questions into support tickets
If approved knowledge does not cover the question, the agent does not invent an answer. The customer can submit a structured request. AppsResolve validates the organization, allowed origin, email, and message before creating a ticket.
Embed without taking over the host page
The launcher opens an isolated iframe rather than injecting a full UI framework into the customer's application. This keeps the widget's CSS separate from the host product. Allowed-origin controls restrict where an organization's widget may load.
Choose a support widget when context matters
The widget is a good fit when customers need help while using a web SaaS product, documented answers should be tried first, and unresolved questions still require accountable human support. It is not intended to replace an incident-status page, emergency phone line, or authenticated account administration.
A grounded agent, not an unsupervised chatbot
The website agent can answer from approved knowledge. It does not invent business-specific facts. Email and ticket replies still require a person to send. Suggested knowledge never publishes itself.
- Approved knowledge is customer-visible
- Unknown questions become tickets instead of invented policies
- Every outbound email reply requires a person to initiate sending
- No confidence threshold auto-sends a ticket reply
Questions
Frequently asked questions
What is an in-app support widget?
An in-app support widget is an embedded support interface that customers can open while using a product. It can provide an AI agent, knowledge-base search, popular help topics, article reading, and a form for contacting the support team.
Does the AppsResolve widget answer customers automatically?
The website agent can answer from approved knowledge. If it cannot ground the answer, it offers a ticket. Email and ticket replies still require a person to send.
Can the widget use our existing knowledge base?
The widget uses crawled website pages and knowledge articles published in the organization's AppsResolve workspace. Approved content can support Ask AI, widget search, and reviewer-facing retrieval.
Where do widget support requests go?
A valid escalation is mapped to the widget's organization and added to that organization's tenant-scoped ticket queue. It does not enter another customer's workspace.
Can we customize the widget?
Yes. Current settings include welcome and contact copy, the agent name, response expectations, search text, popular topics, contact-form fields, theme details, launcher position, behavior, and allowed origins.
How is the widget installed?
AppsResolve provides an embed script for the organization. Add it to the web product or site, configure the allowed production origins, and verify the installation from the workspace before relying on it for customer intake.
Keep evaluating
Related AppsResolve guides
Widget installation guide
Add the launcher, configure the organization, and verify the production origin.
Read moreBuild an AI-ready knowledge base
Structure approved articles for customer search and reviewer retrieval.
Read moreAutomated help desk for SaaS
See how email and widget exceptions move through the human-reviewed queue.
Read morePut an AI support agent on your website without giving up human control
The agent answers from approved knowledge. Unknown questions become tickets. Suggested knowledge never publishes itself.