A review queue for the exceptions the website agent cannot solve
Bring email and escalated widget questions into one tenant-scoped workflow where your team can review, edit, send, and learn from every support conversation.
Fictional ticket review. The queue keeps the draft, sources, and send decision in one place.
One queue from intake through reply
Customers can ask the website agent, search help, or email support. Unknown questions and email requests map to the correct organization, record the conversation, and place exceptions in the review queue.
Review work by urgency and confidence
The queue separates tickets that are ready for review from requests that need investigation, escalation, or better documentation. Reviewers can filter the work, inspect the source context, and act without switching between disconnected tools.
- AI summaries and categories
- Confidence and priority signals
- Editable prepared replies
- Threaded customer email
- Human decision history
- Usage and operational reporting
Self-service means your team stays accountable
On self-service plans, members of your organization own the queue. AppsResolve prepares the first draft, but your team decides what is accurate, appropriate, and ready to send.
Built-in limits remain visible
Plan usage is based on AI resolutions, meaning conversations the agent handles without a human. The dashboard shows the active plan, billing cycle, resolution count, and remaining capacity so higher usage does not become a surprise.
Put an AI support agent on your website without giving up human control
The agent answers from approved knowledge. Unknown questions become tickets. Suggested knowledge never publishes itself.