You are exploring the real customer workspace with sample data.
Ask the widget, inspect conversations, and review Improve AI. Changes stay in this demo. No customer inbox is connected and no message can be sent.
Northstar Labs
Analytics
The same operational measures available in the real workspace, populated here with sample records.
AI resolutions
126
Sample billing cycle
Resolved by AI
84
Grounded widget conversations
Escalated chats
14
Unknown questions sent to tickets
Knowledge opportunities
3
Suggested answers waiting for approval
Indexed pages
48
northstar.test crawl
Open tickets
3
Exceptions still with a person
Reopened tickets
4
Customer replied after resolution
Documentation match rate
78%
Chats with a matching approved source
Median time to escalate
41s
From unknown question to ticket
Account status
Active sample
Connected channels
Widget, Email
Published answers
4