You are exploring the real customer workspace with sample data.
Changes stay in this demo. No customer inbox is connected and no message can be sent.
Northstar Labs
Analytics
The same operational measures available in the real workspace, populated here with sample records.
Tickets processed
126
Sample billing cycle
Draft acceptance rate
74%
Approved unchanged · 93 reviewed drafts
Median edit distance
12%
Token changes between prepared and sent text
Median draft-to-send
18 min
From prepared draft to human send
Reopened tickets
4
Customer replied after resolution
Open correction work
3
Durable knowledge review items
Tickets escalated
14
Prepared for specialist review
Documentation gaps
2
Recurring topics without approved guidance
Documentation match rate
78%
Tickets with a matching approved source
Account status
Active sample
Connected channels
Email, Widget
Knowledge articles
4