You are exploring the real customer workspace with sample data.
Ask the widget, inspect conversations, and review Improve AI. Changes stay in this demo. No customer inbox is connected and no message can be sent.
Follow the process
Website, widget, conversation, ticket, then approved knowledge
- 01 KnowledgeWebsite learnednorthstar.test is indexed. 48 public pages and 4 approved answers are searchable.
- 02 WidgetAsk the agentThe live sample widget answers from that knowledge or offers a ticket.
- 03 ConversationsSee every chatGrounded answers, refusals, and human takeovers stay in one thread.
- 04 TicketsExceptions become ticketsUnknown questions enter the same support queue a person still sends from.
- 05 Improve AIApprove new answersResolved work can suggest knowledge. Nothing publishes until you approve it.
Northstar Labs
Knowledge
The website crawl, approved Q&A, and learned answers the widget uses. Suggested answers stay out of search until a person publishes them.
Knowledge sources
https://northstar.test
Ready · 48 pages indexed · 126 chunks
Last indexed: Today, 9:14 AM
Refund policy
Published · 1 entry · 3 chunks
Last indexed: August 1
Large CSV export limits
Published · Approved from ticket 1041
Last indexed: Today
Published answers
Search the approved guidance used to ground widget answers and ticket drafts.
Session reset guide
Account access · Updated 6 days ago · Used in 18 replies
Webhook signing and rotation
Integrations · Updated 12 days ago · Used in 11 replies
Developer escalation checklist
Escalations · Updated 21 days ago · Used in 9 replies
Large CSV export limits
Reporting · Updated Today · Used in 0 replies