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Northstar Labs

All tickets

Exceptions from the website agent and email. The same ticket cards used in the customer workspace.

[#1044] CSV Notes column missing above 500 rowspriya@sample-customer.test · Email · 42d ago

UrgentEscalated

Category: Product bugConfidence: 96%Recommended next action: EscalateOwner: awaiting operator⏱ 42d ago

The issue is reproducible only on larger exports. A developer-ready escalation and a customer update are prepared for review.

[#1043] Webhook 401 after signing key rotationmorgan@sample-customer.test · Widget · 42d ago

UrgentNeeds review

Category: API and integrationsConfidence: 88%Recommended next action: Needs reviewOwner: awaiting operator⏱ 42d ago

The draft asks for a non-sensitive request ID and confirms the key rotation sequence before troubleshooting further.

[#1042] Cannot sign in after password resetalex@sample-customer.test · Email · 42d ago

Ready for approval

Category: Account and loginConfidence: 93%Recommended next action: Ready for approvalOwner: awaiting operator⏱ 42d ago

Approved session-reset guidance matches the reported symptoms. The prepared reply is ready for human approval.

[#1041] Invoice export uses the wrong date rangejordan@sample-customer.test · Widget · 42d ago

Resolved

Category: BillingConfidence: 91%Recommended next action: Ready for approvalOwner: resolved⏱ 42d ago

The customer confirmed the corrected report filter resolved the issue.