Start with the website crawl
Enter the public site in Knowledge. AppsResolve indexes same-host pages and keeps the original URL on each chunk. Crawl counts come from the live job, not placeholders. You can also add files and manual Q&A.
Choose the correct visibility
Visibility and publication state are enforced with the organization boundary. An article from one client is never used for another client's widget or AI context.
- Public and customer-facing articles can appear in the widget Help Center and can ground Ask AI.
- Published non-restricted articles can support AI retrieval for the same organization.
- Restricted content stays out of public Help Center search.
- Draft articles are not treated as approved guidance.
Maintain the article
Add a clear category, concise summary, useful search terms, and a review date. Update or unpublish instructions when the product changes. Repeated draft edits and search gaps are signals that an article needs attention.