Getting Started · 3 min read
Get started with AppsResolve
Enter your website, test the AI agent, and activate the workflow when your team is ready.
Help Center
Find the answer, then get back to the website agent
Practical product documentation for setup, the website agent, email, approved knowledge, human review, billing, and security.
01Get started with AppsResolve02Review an AI-prepared reply03Connect your support email04Install the support widget
25 articles
Getting Started · 3 min read
Use the free plan safely
Evaluate AppsResolve with representative questions before moving live customer traffic into the workspace.
Getting Started · 2 min read
Sign in with an email code
Request and verify the one-time code for an email address that has access to an AppsResolve workspace.
Getting Started · 3 min read
Understand current integrations
See which AppsResolve connections work now, which use exports or webhooks, and which are not yet direct integrations.
Email · 3 min read
Connect your support email
Forward an existing customer-facing support address into the private AppsResolve address for your organization.
Email · 2 min read
Verify that email intake is working
Send a clean test message and confirm that it reaches the correct organization queue.
Email · 3 min read
Keep email replies in the ticket thread
Understand how inbound customer replies and reviewed outbound messages stay attached to one AppsResolve conversation.
Email · 3 min read
Configure the email greeting and signature
Set reusable email templates and organization variables while keeping every completed reply editable.
Widget · 5 min read
Install the support widget
Add the AppsResolve loader to your product and approve the exact websites where it may run.
Widget · 3 min read
Customize the support widget
Adjust the welcome text, contact form, appearance, topics, and behavior while keeping useful defaults.
Widget · 3 min read
Pass safe widget identity and page context
Supply bounded customer and page details that help route support without exposing browser secrets.
Widget · 3 min read
Troubleshoot a widget that does not appear
Check the script, approved origin, visibility rules, and browser console in a safe order.
Knowledge Base · 3 min read
Add approved knowledge
Publish website pages, files, and Q&A that can power Ask AI, Help Center search, and support-draft retrieval.
Knowledge Base · 4 min read
Import existing documentation
Turn supported files and common documentation exports into draft articles for review.
Knowledge Base · 3 min read
Manage knowledge visibility and status
Control which articles can appear to customers, support reviewers, or only specifically authorized users.
Knowledge Base · 3 min read
Maintain and correct knowledge
Use review dates, ticket corrections, and governed proposals to keep approved guidance reliable.
AI Review · 3 min read
Review an AI-prepared reply
Verify the customer context, source support, requested action, and final wording before sending.
AI Review · 2 min read
Understand confidence and knowledge sources
Use confidence as an attention signal and inspect the documents behind every grounded draft.
AI Review · 3 min read
Work the review queue
Use ticket state, priority, risk, confidence, and source coverage to decide what needs attention next.
AI Review · 3 min read
Request information or escalate a ticket
Choose the next action when the evidence is incomplete, the request exceeds support authority, or engineering help is required.
Team · 2 min read
Invite reviewers to your workspace
Add the people who need to review support work while keeping access scoped to the organization.
Team · 3 min read
Manage team roles and access
Assign only the workspace permissions a person needs and revoke access when responsibility changes.
Billing · 3 min read
Manage your plan and monthly AI resolution limit
Understand what counts as an AI resolution and how upgrades or cancellations are handled.
Security · 4 min read
How organization data is isolated
Understand the membership, tenant, email-routing, widget, and AI-context boundaries used by AppsResolve.
Security · 3 min read
Request a data export or organization deletion
Ask AppsResolve to export or delete organization data through the current identity-verified manual process.
Search one source of truth
The website Help Center and AppsResolve support widget use the same article catalog, so instructions stay consistent.
Use approved client knowledge
Customer widgets and AI retrieval continue to use only that customer's published, tenant-scoped knowledge.
Keep the boundary explicit
AppsResolve documentation is separate from client knowledge and cannot enter another organization's search or draft context.
Still need help?AppsResolve support typically replies within one business day.
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