Start with the website the agent should learn
Enter the public site AppsResolve should crawl. Public pages become searchable knowledge with the original source attached. You can add email later without creating a separate queue.
Complete the first-value workflow
The setup checklist is designed around one real outcome: a visitor question is answered from your knowledge, or it becomes a ticket your team can review.
- Enter the website and wait for crawl counts from the live job.
- Install the widget and open Ask AI.
- Ask a question your site already answers, then ask one it does not.
- Review the conversation, sources, and any ticket that was created.
- Activate production intake only after those checks pass.
What activation changes
Test conversations are labeled and do not send an external customer email. Production activation allows verified live widget and email intake. The website agent can answer from approved knowledge. Email and ticket replies still require a person to send.