Choose the first support channel
Start with either your existing support email address or the website widget. You can add the second channel later without creating a separate queue.
Complete the first-value workflow
The setup checklist is designed around one real outcome: a support request reaches the correct organization queue and produces a draft that a person can review.
- Connect and verify one intake channel.
- Add approved knowledge now, or skip it and return later.
- Send a workspace test request.
- Review and approve the prepared draft.
- Activate the production workflow only after the checks pass.
What activation changes
Test requests are labeled and do not send an external customer email. Production activation allows verified live intake to enter the operational queue, but AppsResolve still requires a person to initiate every reply.