Keep the address customers already use
Customers can continue writing to your normal support address. Your mail provider forwards a copy to the private organization address shown in AppsResolve.
Add the forwarding rule
Open Email support in the workspace and copy the complete address under Send a test email to. In your email provider, create a forwarding rule from the customer-facing support inbox to that exact destination.
- Copy the private inbound address from AppsResolve.
- Add it as a forwarding destination in your mail provider.
- Complete any confirmation step required by your provider.
- Send a new test message from an address you control.
Do not reuse another organization address
Every organization receives a different private inbound address. Copy it from the active workspace instead of typing it manually. The server validates the recipient and organization before creating a ticket.