Send a new message
Send a new email to your customer-facing support address or directly to the private address shown in the workspace. Use a clear subject and a short request. Forwarding an old thread can include unrelated headers and make the test harder to interpret.
Confirm the result
Delivery can take a short time while the mail provider forwards the message. Refresh the channel status once before changing the forwarding rule.
- Open Email support and check that the channel reports a verified test.
- Open the review queue and confirm the test ticket belongs to the active organization.
- Check the requester address, subject, message text, and received time.
- Review the draft without sending a live reply during onboarding.
If the test does not arrive
Confirm that the destination matches the AppsResolve workspace exactly, check whether your provider requires forwarding confirmation, and verify that the rule applies to new inbound mail. If the provider reports repeated webhook delivery errors, contact AppsResolve support with the approximate send time.